STREAMING FAQ

WHEN CAN I WATCH THE STREAMING PERFORMANCE?

The performance will be available to view on-demand beginning on Friday, April 23, at 7:30pm CDT.

Reservations will expire 72 hours from the time a user begins watching.

Ticket sales end at 10:30pm CDT on Friday, April 30, with streaming ending at 11:59pm.

HOW DO I VIEW THE STREAMING PERFORMANCE?

After purchasing your ticket, you will receive a confirmation email with the subject “Link to view Call Me Elizabeth” containing a custom link to watch on your laptop, tablet, mobile device, or smart TV. Can’t find your e-mail confirmation? Be sure to check your spam folder!

HAVING TROUBLE VIEWING RIGHT NOW?
TRY THESE SIX STEPS TO FIX YOUR STREAM:

  1. Try refreshing your browser. Don't forget to click the play button after it reloads.

  2. Try switching to a different browser.

  3. Try using the browser under 'incognito/private' mode.

  4. Try disabling an ad-blocking software or browser plugins

  5. Try a different device.

  6. Go to speedtest.net and test your internet bandwidth. You'll want at least 2Mbps to view the video.

WHICH DEVICES CAN I USE TO STREAM?

The platform works on mobile phones, computers, tablets and smart TVs (with a web browser).
If you have any of those, you can watch!

CAN I WATCH THE SHOW ON MY TV, OR DO I HAVE TO WATCH ON MY COMPUTER?

We’d love for you to cast the show to your big screen! The easiest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.

If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.

Here is a list of steps for some common casting setups.

 Unfortunately, due to the sheer number and variations of smart TVs and smart TV software, we aren’t able to troubleshoot individual hardware issues.

WHAT’S THE IDEAL BROWSER TO USE?

We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.

HOW CAN I ENSURE THE BEST STREAMING EXPERIENCE?

For showtime, if you’re experiencing issues, a first step might be to turn the wi-fi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.